Quality Exceptions Lead - (Internal Only)

Quality Exceptions Lead, Nefab Fairburn VMI

Nefab Group is on a growth journey, and we are dependent on high-performance people to succeed. Our Quality department is vital in delivering operational excellence, supporting customer satisfaction, and ensuring compliance through effective quality management solutions for our customers. We are now strengthening our team in Nefab Fairburn VMI with a Quality Exceptions Lead.

As Quality Exceptions Lead you will be responsible for leading the Quality Exceptions and Quality Audit Team. Manage all exception material activities while supporting daily operations. This role ensures timely handling of quality exceptions, drives problem resolution, supports operational continuity, and serves as a key point of contact for internal teams and customers regarding quality issues and audits.

This position is based in Fairburn, Georgia and reports directly to the Quality Supervisor, Angus Jennings. The scheduled shift for this role is 1st Shift, Monday through Thursday, from 5:00 a.m. to 3:30 p.m.

Do you want to be part of a global organization and contribute to our growth journey? Apply to the position as Quality Exceptions Lead today! 

KEY RESPONSIBILITIES

• Lead, coach, and support the Quality Exceptions and Quality Audit Team in daily activities
• Work closely with various departments and management regarding exception and audits issues and the appropriate resolution
• Manage all exception material, including identification, containment, disposition, and follow-up
• Support warehouse and logistics operations to minimize disruption caused by quality issues
• Coordinate and complete quality audits in alignment with internal and customer requirements
• Interface with customers to communicate issue status, corrective actions, and resolutions
• Lead problem-solving activities to identify root causes and prevent recurrence
• Track, document, and report quality exceptions, trends, and corrective actions
• Ensure compliance with company procedures, customer expectations, and quality standards
• Collaborate with operations, customer service, quality, and leadership teams
• Escalate critical issues in a timely manner and support recovery plans as needed

REQUIRED SKILLS AND COMPETENCIES

• Leadership and team development
• Strong problem-solving and root cause analysis skills
• Experience managing quality exceptions or nonconforming material
• Strong communication and customer interaction skills
• Ability to coordinate audits and follow through on corrective actions
• Attention to detail and strong organizational skills
• Ability to work cross-functionally in a fast-paced operational environment
• Strong interpersonal skills.
• Ability to work as part of a team and assist other team members during peak volume periods.

PREFERRED QUALIFICATIONS

• Associate degree or equivalent combination of education and experience required
• Minimum of 2 years of leadership or lead experience in a manufacturing or operational environment preferred
• Preferred 2–3 years of experience in quality, quality assurance, or quality operations
• Experience in warehouse, logistics, manufacturing, or quality operations
• Familiarity with quality systems, audits, and corrective action processes
• Experience working directly with customers on quality concerns
• Knowledge of exception material handling and disposition processes

SUCCESS MEASURES

• Timely resolution of quality exceptions
• Effective team leadership and workload management
• Successful completion of audits
• Positive customer communication and issue closure
• Reduced repeat exceptions through effective problem solving

QUALITY & SAFETY REQUIREMENTS

 Quality

• Conform to the processes and requirements of our integrated management system
• Achieve effectiveness of our integrated management system by following the Quality Policy and meeting company objectives

Safety

• Work to be compliant with the company environmental, health and safety standards and rules

Company Values and Ways of Working 

Our core values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation, and Communication. This means that we are always putting customers first, through cooperation and communication. We respect each other and the environment. People are empowered to grow and innovate to simplify. 

Application 

Impress us with your CV/resume and motivational letter, written in English, latest June 12, 2026. For further information or questions, please contact [email protected]. 

Nefab is an equal opportunity employer, embracing diversity and inclusion. We are committed to building teams with a variety of backgrounds, perspectives, and skills. We believe everyone has talent, and therefore welcome all applications. 

Nefab [Company] is part of the Nefab Group, which was founded in 1949 and is a world leading global provider of sustainable packaging solutions and logistics optimization services. Nefab saves environmental and financial resources by optimizing supply chains. We do this by innovating together with our customers to create smarter packaging and logistics solutions while always respecting people and high ethical standards. This contributes to a better tomorrow for our customers, for society, and for the environment.  

With more than 75 years of experience combined with competence and presence in 38 countries, we offer global solutions and local service worldwide to companies in industries such as Telecom, Datacom, Semicon, Energy, Healthcare equipment, Mining & Construction, and LiB & E-mobility. Nefab Group has around 5,000 employees with a yearly turnover of 10.3 BSEK. The owners are the Nordgren/Pihl family and FAM AB, a privately owned holding company within the Wallenberg Ecosystem.