Customer Service

Last application date

2025-03-26

Nefab China is part of the Nefab Group which was founded in 1949 and is a world leading global provider of sustainable packaging solutions and logistics optimization services. Nefab saves environmental and financial resources by optimizing supply chains. We do this by innovating together with our customers to create smarter packaging and logistics solutions while always respecting people and high ethical standards. This contributes to a better tomorrow for our customers, for society, and for the environment.

With more than 75 years of experience combined with competence and presence in more than 38 countries, we offer global solutions and local service worldwide to companies in industries such as Telecom, Datacom, Semicon, Energy, Healthcare equipment, Mining & Construction, and LiB & E-mobility. Nefab Group has over 4700 employees spread across 38 countries, with a yearly turnover of 10.3 BSEK. The owners are the Nordgren/Pihl family and FAM AB, a privately owned holding company within the Wallenberg Ecosystem.

Your Responsibility:
  • Receive and break down customer orders or forecasts into internal orders and external purchase orders, and track their timely completion.
  • Notify customers of shipment details and ensure timely delivery of goods.
  • Issue invoices to customers on a monthly basis, ensuring accuracy and timeliness.
  • Verify supplier invoices upon receipt and process them for accounting entry.
  • Track and analyze the on-time delivery rate of the customers you are responsible for, and work with relevant departments to improve performance.
  • Monitor the on-time delivery rate of suppliers.
  • Assist in the collection of customer payments.
  • Lead the management of long-term inventory.
  • Coordinate with various departments to enhance customer satisfaction.
  • Complete other tasks assigned by the department leader.
Your Profile:
  • Bachelor's degree in Business Administration, Logistics, or a related field (preferred).
  • Minimum 2 years of experience in customer service or a related role, preferably in the industrial packaging or logistics industry.
  • Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.
  • Basic English is required; CET-4 level or above are a plus.
  • Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse range of customers.
  • Familiarity Microsoft Office (Word, Excel, Outlook) is essential.
  • Proactive and detail-oriented, with a strong commitment to customer satisfaction and process improvement.
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