Customer service agent

Last application date

2024-10-15

Nefab Vietnam is part of the Nefab Group which was founded in 1949 and is a world leading global provider of sustainable packaging solutions and logistics optimization services. Nefab saves environmental and financial resources by optimizing supply chains. We do this by innovating together with our customers to create smarter packaging and logistics solutions while always respecting people and high ethical standards. This contributes to a better tomorrow for our customers, for society, and for the environment.

With more than 70 years of experience combined with competence and presence in more than 30 countries, we offer global solutions and local service worldwide to companies in industries such as Telecom, Datacom, Energy, Automotive, Healthcare, Aerospace, and Lithium Batteries. Nefab has about 4000 employees in Europe, North & South America and Asia. In 2022, the turnover was SEK 9.5 billion approximately. The owners of Nefab Group are the Nordgren/Pihl family and FAM AB (Wallenberg).

JOB SUMMARY

Customer Service Agent will locate at Nefab Bac Ninh factory and manage all customer communication and process the required documents to be able to manage the shipments, orders, and invoices. Customer service agent will also handle customer complaints and create the required reports. This position will report to Customer service and logistic Manager of Nefab Vietnam.

MAIN RESPONSIBILITIES

  • Be the contact window to maintain good relationship with customers, meet or exceed customer satisfaction.
  • Process sales orders and invoices.
  • Prepare shipping documents.
  • Prepare correspondences and fulfil customer needs to ensure customer satisfaction.
  • Maintain customer records by updating customer information.
  • Resolve product or service problems by clarifying the customer complaint, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, follow up to ensure resolution.
  • Handle and follow up on sales/delivery enquiries, including payment issues.
  • Plan, arrange and track delivery schedule.
  • Follow up with customer on orders and payments.
  • Generate sales, inventory, and other reports.
  • Work closely with warehouse team on stock availability and its lead time.
  • Any other tasks assigned by the leader as needed.

MINIMUM EXPERIENCE AND EDUCATION REQUIREMENTS

EDUCATION

  • University graduated.

EXPERIENCE

  • At least 2 years’ experience in Customer Service in Logistics industry.
  • Experience with ISO standard as a benefit.
  • Experience in Packaging industry (corrugated, foam, wooden or plywood) or related to packaging industry is seen as a plus.

LANGUAGES

  • Good at English (both in writing and speaking)

SKILLS AND COMPETENCES

  • Effective verbal and written communication in Vietnamese and English with customers, suppliers, and all other departments.
  • Good quality problem solving and decision-making skills.
  • Excellent office software skills (MS Excel and MS PowerPoint)
  • High workload capability and can work under high pressure.
  • Highly motivated and independent.
  • ERP experience is a plus.
  • Document Control System (such as Master Control) experience is a plus.
  • Working time: Monday - Saturday (Saturday can WFH)

OUR CORE VALUES AND WAYS OF WORKING

Our Core Values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation and Communication. At Nefab you are expected to respect the environment, while putting customers first. In our global organization we cooperate and communicate, and you are empowered to innovate and simplify.

Nefab embraces diversity and equal opportunities, and therefore welcome all applications. We are committed to building teams with a variety of backgrounds, perspectives and skills.

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